Here we have provided answers to frequently asked questions. These questions are organized in various categories below. Click on a tab to see the available questions and their answers. If this page does not have your question listed or the answer provided does not resolve your issue, please contact dynaMACS Technical Support. Visit this page frequently as we continuously add new questions.

Please click on an FAQ category below.

 

Start-up Questions

How do I change the password in dynaMACS?

How do I put my logo on the reports?

How do I renew my subscription in dynaMACS?

How do I setup miscellaneous accounts?

How do I setup a location for a customer?

How do I delete a customer or manufacturer or sales rep in dynaMACS?

Sales Entry

How do I enter prior history into dynaMACS?

How do I enter a cross-reference into dynaMACS?

Reassigning Customers

How to reassign customers, manufacturers or sales reps individually?

How do I reassign multiple customers for one sales rep to another sales rep without changing each customer individually?

How do I transfer multiple customers’ sales history from one sales rep to a newly assigned rep?

Commission Reconciliation

How do I find invoices?

How do I correct an applied commission after I have posted the session?

How do I add commissions without effecting the sales amount?

How do I zero out unpaid invoices?

What process month should I use in commission reconciliation?

How do I enter prior history into dynaMACS using commission reconciliation?

Goal Tracking

How do I start using Goal Tracking?

How do I enter goals into dynaMACS?