What You get with dynaMACS?
Everyone at dynaMACS is dedicated to providing
the assistance you need to begin using dynaMACS
software successfully. With your purchase you
- Installation Kit
- On-line Help
- Other Instructional Materials
- 60 days free enrollment in dynaCARE (see
below). Once this period ends, you can renew
your enrollment or you can choose to use
Pay-As-You-Go support service.
- Guaranteed satisfaction. If you are not
completely satisfied with dynaMACS, return it
for a refund, less a 15% restocking fee, within
30 days of shipment.
Enrollment in dynaCARE support program entitles
- Unlimited dynaMACS Software Support
- The highest priority for your incoming
- All dynaMACS software upgrades for the
purchased modules, downloadable from the
"Members Only" area on our website
- Access to technical support areas on our
- Training discounts
- Discounts on Non-dynaMACS related assistance
Protect Your Investment
To ensure the best return on your dynaMACS
software investment and to maximize its
performance, we recommend you follow the
guidelines below. Minimum software and hardware
requirements are available here.
Installation Planning and Training
Work with your dynaMACS Support Coordinator to
formulate an implementation plan. Identify your
training requirements and a training schedule if
applicable. Discuss running parallel systems if
you are currently using another system, and its
impact on your operations.
Backups are Necessary
Incorporate a backup procedure in your plan and
follow it without fail. A reliable backup system
provides the best, and often the only insurance
against system, operator and utility failures.
Designated dynaMACS Contact at the Agency
Assign one person to be your dynaMACS and
dynaMACS Mobile designated contact person. This is
the best way to reduce duplication of services and
to avoid miscommunication. This person should be
the one to always contact dynaMACS Technical
Support. All dynaMACS Mobile remote users should
funnel their questions through the designated
dynaMACS periodically issues upgrades to
enhance the software and to improve system
performance. dynaCARE members automatically
receive all software upgrades to the modules they
have purchased. Non-dynaCARE users may purchase
the software upgrades at the currently published
We will advise you via e-mail when these
upgrades are ready for download from our website.
Release notes, describing current changes, are
included with every revision. Most new features
and enhancements are the result of suggestions and
requests from our users.