Analyze sales...Pay reps...Track commissions...
Simple. Powerful. Results.
dynaMACS on Facebook dynaMACS on Twitter dynaMACS on LinkedIn dynaMACS on Google+ dynaMACS on YouTube

Support Home

 • Getting Started
 • Getting Help
 • FAQs  
 • Previous Support Tips  
 • Quick Connect  
 • Contact Us

dynaCARE Members Area

 • dynaCARE
 • Downloads
 • FAQs
 

Frequently Asked Questions


 

General Requirements

  1. What are the system requirements for dynaMACS?
  2. What are the system requirements for dynaMACS Mobile?
  3. How do I move dynaMACS to a new computer?

Q.1 What are the system requirements for dynaMACS?

dynaMACS may be used on a Windows 95/98/NT 4.0 or higher/2000 or Windows XP based computer or a network of computers.

For complete system requirement details, view System Requirements page.

Back to top

Q.2 What are the system requirements for dynaMACS Mobile?

dynaMACS Mobile software may be used on a Windows 95/98/NT 4.0 or higher/2000 or Windows XP based computer. It is a single user software designed to work in conjunction with dynaMACS Agency Software. Ability to download dynaMACS files via email is a requirement.

Back to top

Q.3 How do I move dynaMACS to a new computer?

Make sure that you have a complete backup of dynaMACS folder before starting any of the following instructions.

Moving dynaMACS if the new computer is on the same network as your current computer

If you are using a network of computers, it is lot easier to simply copy the dynaMACS folder from the current computer to the new one using the following method. If you are not familiar with networking in Windows, contact your network administrator or technician for help. These steps may need you to browse through the network in Windows.

  1. Double-click on the My Computer icon on your windows desktop.
  2. Open the drive and directory where dynaMACS is located.
  3. Right-click the dynaMACS folder and select Copy from the menu.
  4. Next you need to connect to the new computer. If you already have the drive on the new computer mapped, proceed to Step 7.
  5. Otherwise, double-click on the My Network Places (Network Neighborhood if using Windows 95 or 98) icon.
  6. Browse through the network and locate the new computer in the network.
  7. Open the drive and directory where dynaMACS will be on the new computer.
  8. Right-click in an empty place in the window and select Paste.
  9. Windows will now start copying the dynaMACS folder from the current computer to the new computer. Wait for the copy process to finish.
  10. Proceed to "Activating dynaMACS on the new computer" section below.

Moving dynaMACS if the new computer is not on the network

If the two computers are not connected, you will need a Zip drive, or a Tape drive or  a CD-Writer drive to backup dynaMACS on the CD and then take it to the new computer. Use the following steps:

  1. Make a backup of the dynaMACS folder to your tape drive on the old computer and then restore it on the new computer. You will need to have the same tape-drive and software available on the new computer.
  2. If you are using a Zip Drive or a CD-Writer that is configured for drag-n-drop recording, follow these instructions. Otherwise follow instructions that came with the CD-Writer drive and/or software on how to record dynaMACS folder on to the CD.
  3. Double-click on the My Computer icon on your Windows desktop.
  4. Open the drive and directory where dynaMACS folder is located.
  5. Right-click on the dynaMACS folder and select Copy from the menu.
  6. Open the My Computer window again where you see the list of all drives on your computer.
  7. Open the Zip Drive drive. Right-click anywhere in the blank area and select Paste from the menu.
  8. Windows will now copy the dynaMACS folder from your computer to the Zip Drive. Wait for the copy process to finish.
  9. Go to the new computer. You may have to move/install the Zip Drive on the new computer if it does not already have one.
  10. Take the Zip disk to the new computer and insert into the Zip Drive.
  11. Double-click on the My Computer icon and open the Zip Drive.
  12. Right-click on the dynaMACS folder and select Copy from the menu.
  13. Now, open the drive and directory that you wish to install dynaMACS on.
  14. Right-click in a blank area and select Paste from the menu.
  15. Windows will now copy the dynaMACS folder from the Zip disk to the new computer. Wait for the copy process to finish.
  16. Proceed to "Activating dynaMACS on the new computer" section below.

These instructions can also be used with a CD-Writer drive. You may burn the dynaMACS folder using your CD-Writer software. If your CD-Writer supports drag-and-drop recording, you may be able to use the instructions above to copy and paste the dynaMACS folder on to the CD.

Activating dynaMACS on the new computer

  1. If you used a CD to copy the dynaMACS folder to the new computer, the newly copied files will be marked Read-Only because data on a CD is recorded this way preventing alterations. You need to change this attribute on the new computer. Go to the new computer. Locate and Right-click on the dynaMACS folder and select Properties from the menu. On the General Tab, un-check the Read-only box and click the Apply button. Now click the OK button.
  2. Contact dynaMACS Technical Support to help you activate the software on the new computer.
  3. If you have not upgraded to dynaMACS Version 2 yet, use the dynaMACS Version 2.0 CD to install the new version and proceed to the Configure Workstation for dynaMACS section below.

Configure Workstation for dynaMACS

  1. Go to the new computer and double-click the My Computer icon on Windows desktop.
  2. Open the drive and directory where dynaMACS folder is located.
  3. Double-click the dynaMACS folder.
  4. Locate the file dm_Wrk2.exe. If you cannot locate the file, you may be using an older version of dynaMACS. Locate the latest dynaMACS CD (Version 2 or higher) that may have been sent to you and follow the instructions sent with the CD to upgrade your software or contact dynaMACS Technical Support for further help.
  5. Double-click the file dm_Wrk2.exe and follow on-screen instructions to setup the workstation.
  6. This step will create a dynaMACS icon and a program group under the Windows Start / Programs menu.
  7. Start dynaMACS by using either of these options.
  8. If you just upgraded dynaMACS to a newer version as mentioned in Step 4, the dynaMACS Software Upgrade Wizard will automatically start. Wait for the process to finish.
  9. Log into dynaMACS using the same User-ID and Password as on the old computer.

Contact dynaMACS Technical Support if you receive an activation error message when starting dynaMACS.

Requesting dynaMACS Permanent Activation

  1. Start dynaMACS and log in.
  2. Go to the menu option Other Functions > Administration >Print Activation Sheet.
  3. Fax the Activation Sheet to 1-239-514-3162 or 1-239-566-2560.
  4. A permanent ProvideX Activation number and Instructions to install it will be sent back to you within 72 hours.

Back to top

 

 

Get Acrobat Reader

If you are unable to view the PDF documents, you may need to download and install the free Adobe Acrobat Reader from the Adobe website.

     © MACS Software     Contact: sales@dynamacs.com / (800) 321-1788     Return to top